Refund Policy

1. Free Trial

All plans include a 5-day free trial. Your card is required at signup but will not be charged during the trial. Cancel before the trial ends and you will not be charged anything. After the trial period, your subscription begins and is subject to this policy.

2. Monthly Subscriptions

Monthly subscriptions may be cancelled at any time. Your access continues until the end of the period already paid for. No refunds are issued for unused days in a monthly billing period.

3. Annual Subscriptions

Annual subscriptions may be refunded in full within 14 days of your first annual payment if you are not satisfied. After 14 days, annual subscriptions are non-refundable. Cancellation after 14 days prevents future renewals but no refund is issued for the remaining period.

4. Add-Ons (Video, Avatar, Podcast, Voice Clone)

Add-ons may be cancelled independently at any time. Cancellation takes effect at the end of the current billing period. No refunds for unused add-on periods.

5. Exceptional Circumstances

We will consider refund requests in these specific situations:

• Duplicate charge: charged twice for the same period
• Extended critical failure: platform failure preventing use for more than 72 consecutive hours that our team could not resolve
• Unauthorised charge: a charge you did not authorise

All exceptional requests must be submitted within 30 days of the charge to billing@getprozpera.com with supporting evidence.

6. How to Request a Refund

Email billing@getprozpera.com with your account email, charge date and amount, and reason for request. We respond within 5 business days.

7. Approved Refunds

Approved refunds are returned to your original payment method within 5–10 business days via Paystack or Flutterwave.

8. Contact

billing@getprozpera.com · Prozpera Times Limited